Experience The Difference: NCC’s Packaging Supply Improvement Process

For Us, “Customer-Driven” Is Not Just A Tagline

We understand that many companies say they value their customers. But at North Coast Container, when we say we are “customer-driven,” we back it up.

Our organization is built around our Packaging Supply Improvement Process (PSIP), a continuous improvement framework that ensures we deliver the best possible service and steel drum products to our customers. 

Through this process, we’ve helped our customers solve issues related to labor shortages, vendor management, and more! It consists of nine steps:

1. Identify Reason for Action
2. Identify Current State
3. Identify Target State
4. Perform a Gap Analysis
5. Come Up with a Solution Approach
6. Rapid Experimentation
7. Outline Completion Plan
8. Identify Metrics to Track
9. Gather Insights

Once all these steps are completed, we see how these insights can be applied elsewhere, and the process starts over.

To learn more about PSIP, how we’ve implemented it for customers in the past, and how it could be applied to your organization, download our ebook by filling out the form on this page.